TERMS & CONDITIONS

STANDARD TERMS & CONDITIONS FOR ORDERS PLACED ONLINE AT     www.weargonzales.com

We deliver worldwide.

FORMATION OF CONTRACT AND DELIVERY   

A binding contract with www.weargonzales.com is formed by receiving the order confirmation within two working days of your purchase. 

Please note, as most of our products are Made By Order, you will find an approximate delivery time on the product page, but we will confirm the exact delivery time on the order confirmation. Time periods are expressed in working days.

Once the order has been shipped, customer will receive a shipment confirmation with the tracking number.

By way of exception, we are not legally responsible for unavailable merchandise, and we will notify you of the situation to refund any payments made without undue delay.

PRICES AND SHIPPING COSTS

Prices are final prices.

Duty and taxes may be charged directly to you by the shipping company for shipments outside of the EU. These costs are your responsibility.  If a parcel is returned to us because a customer refused to pay for any import taxes or customs duties due payable, the parcel´s refund will not include the shipping and return costs.

Prices for shipments in the EU will be inclusive of local taxes and duty charges. 

Shippings costs:

GONZALES deliver by express courier/ mail

        Canary Islands _______________________________    7.-€

        Rest of Spain _________________________________  15.-€

        EU ___________________________________________  20.-€

        All other countries ____________________________   25.-€

PAYMENT

Currency payment is Euro (€)

We generally accept the following payment methods: Paypal and bank transfer. You are responsible for any costs associated with monetary transactions.

You agree to receive invoices and credits in electronic format only.

PROMOTIONAL CODES

Promotional codes can only be applied before the order process is completed.  It is not possible to apply them retrospectively. 

Promotional codes cannot be transferred to third parties and it is not possible to combine several promotional codes.

RETURNS / EXCHANGES / REFUNDS

Without prejudice to your statutory rights, we offer you the possibility to return the goods within 14 calendar days of receipt and after contact us at      

               online@weargonzales.com     to provide you with instructions and the return address.   Any package returned after the stated deadline will be refused.

Non-returnable items are: 

– Preorder garments – for these products, only size exchange will be available.

– Due to hygienic reasons, no panties or bodysuits can be returned.

The return shipping costs shall be borne by the Customer. 

GONZALES shall not be liable for the return shipping costs or for the reimbursement of duties in the case of international purchases. Please send the return via a traceable method and keep a valid proof of postage until you receive your refund. For international returns, please clearly mark your package and commercial invoice as “Returned Goods” to avoid delays at customs.

 

Your goods will be considered returned within 14 days if you send them back within this period. However, the exercise of this return option is conditional upon you having used/tested the goods only as you would have done in a shop, and the goods being returned in their entirety in their original condition, undamaged and intact, and in their original packaging with the original labels still attached. 

A refund will be issued to your original method of payment within 5 working days of receipt of your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checkout. Your financial institution may require additional time to process the refund to your account.

Please note that original shipping fees are not refundable.

CUSTOMER CARE

For customer care and support, please contact: online@weargonzales.com

FAULTY ITEMS

If an item is considered damaged or faulty, to be eligible for are fund you will need to contact us within 48 hours of delivery with as much information and imagery as possible. Please email:

online@weargonzales.com